Terms and conditions

1.What the service is

Aluna is a recruitment platform that automates CV analysis, the screening interview over WhatsApp or email, and report generation. It supports the recruiter's judgement; it does not replace it.

2.Accounts and access

• You are responsible for the accuracy of your account details and the confidentiality of your credentials.
• Each organisation manages its own members and assigns them roles, which determine what each person can see and do.
• You must notify us immediately of any unauthorised use of your account.

3.Plans, billing, and cancellation

Plans and their limits are published on the pricing page. Charges are processed through Polar and renew automatically at the end of each period unless cancelled beforehand.

You may cancel at any time from account settings; the service stays active until the end of the period already paid for. Usage limits — active vacancies, CV analyses, WhatsApp interviews — apply according to the contracted plan.

4.Acceptable use

In using Aluna you agree not to:

• Upload third-party personal data without their prior, express, and informed authorisation.
• Use the platform to discriminate against candidates on grounds prohibited by law.
• Attempt to extract, replicate, or reverse-engineer the models, prompts, or scoring logic.
• Overload the infrastructure, circumvent plan limits, or access other organisations' data.
• Use the WhatsApp channel to send unsolicited messages unrelated to the selection process.

5.Your data and content

The vacancies, CVs, and evaluations you upload remain yours. You grant us only the licence needed to operate the service: to store, process, and display them to you within the platform.

We do not use your content to train our own models or anyone else's.

6.Intellectual property

The software, brand, interface, and evaluation methodology belong to Aluna. These terms transfer no rights over them beyond use of the service during your subscription.

7.Availability and limitation of liability

We work to keep the service available, but we do not guarantee uninterrupted or error-free operation. We depend on external providers — including Meta for WhatsApp and the AI model providers — whose outages are beyond our control.

AI-generated scores and summaries are estimates. The hiring decision is yours, and so is responsibility for its consequences. To the extent permitted by law, our total liability is limited to the amount you paid for the service in the twelve months preceding the event giving rise to it.

8.Termination

You may close your account at any time. We may suspend or terminate the service if you breach these terms seriously or repeatedly, if your use endangers the platform or third parties, or if a competent authority requires it. After termination we retain data for the periods set out in the privacy policy.

9.Governing law

These terms are governed by Colombian law. Any dispute will be submitted to the competent courts of Bogotá D.C.